Technical Support Engineer

Job Information

Job Description

A B2B marketplace for reliable tech vendors, who specialize in staff augmentation for clients is actively looking for a Technical Support Engineer to join its high-performing team.

Job Description

  • Helping resolve issues raised by internal users, at any time.
  • Responding to issues raised by chat or over the phone.
  • Contributing to a 24/7 team (in shifts).
  • Evaluating situational urgency and, if needed, educating users how to properly report issues.
  • Applying quick fixes when possible and investigating possible root causes.
  • Identifying and communicating with the relevant Development team to assist and/or plan for long-term fixes.
  • Linking Support tickets with their long-term-fix ticket, enriching them with investigation results, surfacing overall progress of issue resolution.
  • Maintaining the Support Runbook documentation along with the Development teams.
  • Communicating trend analysis to the product team.

Job Requirements

  • Solid Computer Science fundamentals, excellent problem-solving skills.
  • Competency in Java programming.
  • Good at communicating, in written form, complex issues to both technical and non-technical audiences.
  • Bachelor’s or Master’s degree in Computer Science or related field from a top university.
  • Able to work within the GMT+8 time zone.

What We Offer

  • An exciting and passionate working environment within a young and fast-growing company.
  • The opportunity to work with a high performing team.
  • A competitive salary package.
  • The ability to work from anywhere in the world (assuming a stable internet connection).
  • The chance of being a fundamental part of the team and make a difference.

What will the process look like?

  • Application: you will submit your CV online, which will take you less than 10 mins to complete.
  • Test: you will take a 75 min online test.
  • Interview: there will be 2 rounds of interviews.

Interested candidates, please send your cv to

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