Job Description
A B2B marketplace for reliable tech vendors, who specialize in staff augmentation for clients is actively looking for a Technical Support Engineer to join its high-performing team.
Job Description
- Helping resolve issues raised by internal users, at any time.
- Responding to issues raised by chat or over the phone.
- Contributing to a 24/7 team (in shifts).
- Evaluating situational urgency and, if needed, educating users how to properly report issues.
- Applying quick fixes when possible and investigating possible root causes.
- Identifying and communicating with the relevant Development team to assist and/or plan for long-term fixes.
- Linking Support tickets with their long-term-fix ticket, enriching them with investigation results, surfacing overall progress of issue resolution.
- Maintaining the Support Runbook documentation along with the Development teams.
- Communicating trend analysis to the product team.
Job Requirements
- Solid Computer Science fundamentals, excellent problem-solving skills.
- Competency in Java programming.
- Good at communicating, in written form, complex issues to both technical and non-technical audiences.
- Bachelor’s or Master’s degree in Computer Science or related field from a top university.
- Able to work within the GMT+8 time zone.
What We Offer
- An exciting and passionate working environment within a young and fast-growing company.
- The opportunity to work with a high performing team.
- A competitive salary package.
- The ability to work from anywhere in the world (assuming a stable internet connection).
- The chance of being a fundamental part of the team and make a difference.
What will the process look like?
- Application: you will submit your CV online, which will take you less than 10 mins to complete.
- Test: you will take a 75 min online test.
- Interview: there will be 2 rounds of interviews.
Interested candidates, please send your cv to gihan@mytechjobs.lk
