2023-05-02 07:16:49

Team Lead - Software Support

A key technology solutions provider company for the wagering industry globally is looking for a Team Lead - Software Support to be a part of its growing team.



  • Ensuring all software support engineers are performing at their peak efficiency.
  • Accountable for all major incidents in-line with our Service Level Agreements (SLAs).
  • Evaluating team goals, individual KPI's and providing constructive feedback bi-yearly.
  • Conducting training sessions to upskill both technical and soft skills.
  • Invloved in the hiring process as well as responsible for performance management as required.
  • Working on Continual Service Improvement in-line with the Support Manager's objectives.
  • Assisting the Support Manager (or other departments) with reports, both technical or trend analysis.
  • Attending weekly sessions with the Product team to maintain communication and discuss weekly updates.
  • Assisting in the configuration, testing and pre-go live meetings for new clients.


Qualifications and Experience  

  • Managing a team of 7 or more Software Engineers will be highly regarded.
  • Bachelor's degree in IT or Software Engineering (Masters and/or with an MBA is a plus).
  • Willingness to work on a rotational basis (24*7 clock) and be on-call if required.
  • 4+ years of experience in Software support/ System engineerig or Application support role.
  • Strong experience in ServiceNow, JIRA and confluence.
  • Working with Databases (IE, SQL) will be highly regarded.
  • Certifications and/ or experience in AWS and Google.


Interetsed candidates, please send your CV to gihan@mytechjobs.lk